Privacy Policy

This privacy policy describes how Tropical Stays Brazil collects, uses, and protects information when you use our site and services. Protecting your privacy is important to us. We are committed to handling personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Brazilian legislation.

We collect information you provide directly to us. This includes information you provide when you use our online platform to search for properties, make a booking, create an account, communicate with us or property owners, or use other services. The types of information we may collect include details necessary for your booking such as your name, contact information like an address or phone number, payment information, dates of stay, and any preferences or special requests you make. We may also collect information from property owners and managers necessary for managing rental properties, including owner contact details, property details, and financial information.

We also collect certain information automatically when you visit our site. This includes information about your device and how you use our site, such as your IP address, browser type, pages viewed, and the dates and times of your visits. We may use cookies and similar technologies to collect this type of information.

We use the information we collect for various purposes related to providing and improving our services. This includes processing and managing your bookings and payments, facilitating communication between guests and property owners, managing properties, providing customer support, personalizing your experience on our site, improving our services and online platform, conducting analytics and research, sending you service-related communications, and for legal and compliance purposes. We may also use your information for marketing purposes, such as sending you promotional communications about our services, based on your preferences.

We may share your information with third parties as necessary to provide our services. This includes sharing information with property owners or their representatives to manage bookings and stays, with third-party service providers who perform services on our behalf, such as payment processing, cleaning, maintenance, and customer support. We may also share information when required by law, such as in response to a subpoena or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others. We require third parties with whom we share personal data to respect the security of your data and to treat it in accordance with the law.

We implement technical and organizational measures designed to protect the personal data we process. These measures are designed to provide a level of security appropriate to the risk of processing your personal data.

You have certain rights regarding your personal data under applicable data protection laws. These rights may include the right to access, rectify, or erase your personal data, the right to restrict or object to certain processing, and the right to data portability. You may also have the right to withdraw consent to processing where consent is the legal basis. To exercise these rights or if you have questions about this privacy policy or our data practices, you may contact us by writing to the physical address provided below.

We retain personal data for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.

Our site uses cookies and similar technologies to collect information about your usage and preferences. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our site.

We are a Brazilian company. If you are located outside of Brazil, please be aware that information we collect will be transferred to and processed in Brazil. By using our services, you consent to such transfer and processing.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our site.

For privacy-related inquiries, please send written correspondence to: Tropical Stays Brazil Rua Farme de Amoedo, 180, Suite 502 Rio de Janeiro, Rio de Janeiro, 22420-002 Brazil